Third time now and still no callback!!!

You have admitted to *****ing from our accounts, its happened before and did not receive a cent. I am still waiting for the 3 months of statements for both my wife and myself, we need to investigate what other thieving has been taking place. WE PAY FOR IT!!! now give us our statements.<br> What is the amount you are going to be refunding my wife... Feedback feedback feedback!!! Where is the service? One would think you would take this more seriously considering that we are both up for renewals...