1 reviews | Active since Sept 2015
Third Party charged my account without my knowledg
l bought a phone on contract from MTN South Africa in September 2013 and things were fine in the last 23 months.l am only left with one payment. If l do not finish my airtime the maximum that l pay is R250 which is for the airtime that l use. Last month l did not use all my airtime and data bundles. What shocked me is when l checked the bill it was R683. I did not get the logic because l had not finished my airtime for last month. When l called the call center l was told that l had subscribed to an adverti*****t which was charging my account that l have with MTN. The money was not being deducted from my airtime or data bundles but it was being charged on my account which l have with MTN. How can MTN allow a third party to charge my account without my knowledge. I was even surprised when the call center told me that they are aware of those internet ****s. I was in the process of upgrading since l had finished my payments but when l saw the bill l cancelled the transaction and went back to prepaid.Can MTN please look into this matter because it will create a lot of legal fights which are not necessary.l dont know how many people have gone through the same trauma like mine.
Thank you for your post
Thank you for taking time to raise your concerns with MTN.
We have picked up that *** is currently subscribed for Fun Backgrounds for WhatsApp which is deducting R7 and also subscribed for the best WhatsApp content which is deducting R6.
To cancel those content services please Dial *141*5#ok then Choose \Content Services\" > \"Select the service\" and then Choose \"Cancel Service\"
Thank you for your post
Thank you for taking time to raise your concerns with MTN.
We have picked up that *** is currently subscribed for Fun Backgrounds for WhatsApp which is deducting R7 and also subscribed for the best WhatsApp content which is deducting R6.
To cancel those content services please Dial *141*5#ok then Choose \Content Services\" > \"Select the service\" and then Choose \"Cancel Service\"
