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1 reviews | Active since Sept 2015

28 Sept 2015, 09:34

Third Party charged my account without my knowledg

l bought a phone on contract from MTN South Africa in September 2013 and things were fine in the last 23 months.l am only left with one payment. If l do not finish my airtime the maximum that l pay is R250 which is for the airtime that l use. Last month l did not use all my airtime and data bundles. What shocked me is when l checked the bill it was R683. I did not get the logic because l had not finished my airtime for last month. When l called the call center l was told that l had subscribed to an adverti*****t which was charging my account that l have with MTN. The money was not being deducted from my airtime or data bundles but it was being charged on my account which l have with MTN. How can MTN allow a third party to charge my account without my knowledge. I was even surprised when the call center told me that they are aware of those internet ****s. I was in the process of upgrading since l had finished my payments but when l saw the bill l cancelled the transaction and went back to prepaid.Can MTN please look into this matter because it will create a lot of legal fights which are not necessary.l dont know how many people have gone through the same trauma like mine.

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Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello gmapuna,

Thank you for your post

Thank you for taking time to raise your concerns with MTN.

We have picked up that *** is currently subscribed for Fun Backgrounds for WhatsApp which is deducting R7 and also subscribed for the best WhatsApp content which is deducting R6.

To cancel those content services please Dial *141*5#ok then Choose \Content Services\" > \"Select the service\" and then Choose \"Cancel Service\"