1 reviews | Active since Oct 2016
Third day and counting; no assistance from MTN
<p>I have a 24 month cellphone contract with MTN and they have disconnected my services 3 days ago. I called the callcentre (808) and they say they cannot assist me as my issue is lying with their legal department (VVM attorneys); They claim that my account is in arrears but i have been paying every single month since i signed the contract. They also didnt notify me before disconnecting so that i can act proactively. I also went to the secunda MTN branch and i did not recieve any help as they also refered me to a faceless and phoneless VVM Attorneys. I am very perturbed as i can not even run my business and loosing a lot of money because i cannot make or recieve calls.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to the Legal Division to assist with the request to update account as per payments received and to retract file for Attorneys. A call back will be done today to update.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to the Legal Division to assist with the request to update account as per payments received and to retract file for Attorneys. A call back will be done today to update.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.