Third complaint on the same issue - 4 months later!!!

<p> </p> <p>This is 4 months later.</p> <p> </p> <p>One claim has been attended to. After complaint number 2, I received the first email (copied below) and I immediately sent BOTH claims through to Chanel Du Plessis. I received the second email back from Chanel on the 15th of December.</p> <p><br />When I enquired last week about the 2nd claim I put in, there was ABSOLUTELY no record of this claim??</p> <p> </p> <p>I have sent it to numerous people on numerous occasions!</p> <p> </p> <p>WHAT NOW??? I am fed up! This is 4 MONTHS later!!!!</p> <p> </p> <p>Here are the two reference numbers I received on 30 November: ********** 7 And ********** 1</p> <p> </p> <p>Hi Elaine,</p> <p> </p> <p>As per our telephonic conversation – I have checked the system and cannot find a pending claim for you. Could you please forward the completed claim documentation that you have on your side through to me; and I will personally register the claim and ensure a swift response.</p> <p> </p> <p>Once again, I do apologise for the inconvenience and frustration caused.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p> </p> <p>CHANEL DU PLESSIS<br />CLAIMS SUPERVISOR</p> <p> </p> <p>Dear Valued Customer</p> <p>This email serves to confirm that your query/claim has been received and will be attended to as soon as possible.</p> <p>Please be advised that with effect from the 05 December 2016 a new administrator has taken over the MTN Device Insurance book. There are a large number of pending claims which were handed over and we are working through them as quickly as possible. </p> <p> </p> <p>We apologise for any delays experienced should your claim have been submitted prior to the handover date. Our current turnaround time due to the backlog is 3-5 working days, so please bear with us for this time so we can attend to your claim/query.</p> <p> </p> <p>Our team is on a drive to improve upon this turnaround time as well as service levels offered to every client.</p> <p> </p> <p>We thank you for your continued patience,</p> <p> </p> <p>Kind Regards,</p> <p>The Pinnacle Marketing Team</p> <p> </p>