THIRD COMPLAINT BEING POSTED AND STILL NO HELP!

Let me start with reference numbers #***7, Request REQ:*** and I still await a response regarding my DOUBLE BILL on data. MTN please up your game in the service sector because this is not service delivery. I am a potential client with two contracts and I await for the competition to port my lines. After being a loyal paying client I then get slapped with a bill that I did not agree on. Please note that I am not paying for a data report. The least that can be done from your end is show me what I am being overcharged for. I am not too sure why I have been allocated my bundle for the month of September as I got a threatening sms saying I must pay to avoid suspension. I do not need that bundle until that bill is cleared. I am going straight to ICASA with my complaint since no one seems to care. I have never defaulted on payments and if I am listed because of negligence I am prepared to drag this case all the way to the top. My credit record is excellent and I refuse to go down for this incompetence. When I get a response hopefully in 2015 I will inform the nation regarding the outcome.