THINK TWICE BEFORE TRYING TO TAKE OUT A CONTRACT WITH MTN

Went to MTN Woodlands shop during black friday last year and wanted to take out a Samsung S23Ultra contract with a Samsung watch deal they were running. Were told that they will let me know when I can collect after they manage to get stock of the watch. After two weeks I was informed that they did not manage to get the watch and the deal will expire because of that. Tried to take out a new contract for only the phone, was told that my information would be verified from by MTN and they will call me once everything is in order. They however never called to me to confirm I can collect the phone. Employee at MTN Woodlands sent me a message saying that he saw I did not collect the phone and that his head office is saying I no longer want to phone... They then sold the phone to a different client but I am now getting billed every month for a phone I never received. After going to MTN Woodlands shop again and informing the employees and manager they are now telling me that head office must correct the mistake on their side and refund the money but up to date nothing has happened. It has been three months now of just waiting for them to do something to correct their mistake but it seems they couldn't care less. This is really shocking service will never take out a contract with them and I advise anyone to think twice before using MTN as your service provider