Think twice before taking an MTN contract out

After numerous calls and messages MTN is not helping me! Natasha called me by accident looking for someone else and said would call me back but still have not heard anything back!

I am very disappointed with the service im getting from MTN, we have been waiting for an upgrade now for a week. but cannot due to an issue where MTN suspended my and my wifes number, this after MTN debited the wrong account. Now my wifes number has been suspended the whole weekend, i have called MTN 7 times this weekend to sort this issue out but still this issue is not resolved!

Ref numbers that have been resolved yet one of my numbers is still suspended! *** *** *** *** ***

I spoke to a Thulani on Saturday who was very rude and transferred my call 3 times and refused to help me!

The last ref is REQ*** and the guy who i spoke to was Mpho and he said he would call me back after an hour and still have not received any call from MTN, this is terrible service and i am SHOCKED and disappointed.

Every support person we speak to has a problem with access on the System, or the system is very slow or they got logged out of the system! what's going on? how in 2021 does MTN not upgrade and update their infrastructure to handle calls and allow their Support staff to work efficiently on a system that doesn't freeze? this is absolutely UNACCEPTABLE to a cellular network company!