1 reviews | Active since Aug 2016
Think twice about MTN
<p>I've never experienced such ********** , painful and draining service from a service provider before in my life, I literally almost had 7 heart attacks.</p> <p> </p> <p>Trying to activate my new SIM card with ported number from cell c, I had to call several different numbers each of which was meant to be the correct number... I called 4/5 times to be told the same thing and only to be put through to the same departments who couldn't assist me. I was told I need to call this number to get that number to ask this person to activate that.</p> <p> </p> <p>After which I was told that they had NO records of my application and that he will 'enlighten me' as to why... How's that even possible if you delivered my device to me already (LATE).. Only than to be told to phone another 100 numbers ,of which 99 arent valid!! Finally I got through to a person with brains and he tells me 'you need to send us a mail with 10000 documents' ... after 2 hours on the phone making numerous calls .... Send An EMAIL!!!!!!!!!!!!!!!!!</p> <p> </p> <p>Ontop of this I waited 6 weeks for my device ( I was told by MTN it would take 21 working days) AND the first of 2 porting(s) were also done incorrectly, the sales guy was never available and supervises always on LUNCH. I was not allowed to collect my phone for any of their branches , because the application was done over the phone???? </p> <p> </p> <p>I would not recommend this or ANY MTN service/network provider to my enemies, and it's no wonder you - MTN - were fined billions in Nigeria and that your stock prices are falling!!</p> <p> </p> <p>worst.service.everrrr!!</p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system reflect on the unbilled invoices that connection has been done from 11-8-2016
The contract has been activated 11-8-2016. The sim card has been activated the same date. We cannot give you more details regarding the port problems you have experienced due to we do not have the system to check the reason for the delay between your previous service provider and MTN.
As per our RTT delivery company your device has been delivered to you on the 8-11-2016 and not 6 weeks later as per your hello peter statement.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The system reflect on the unbilled invoices that connection has been done from 11-8-2016
The contract has been activated 11-8-2016. The sim card has been activated the same date. We cannot give you more details regarding the port problems you have experienced due to we do not have the system to check the reason for the delay between your previous service provider and MTN.
As per our RTT delivery company your device has been delivered to you on the 8-11-2016 and not 6 weeks later as per your hello peter statement.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
