KS
Kay S
1 reviews | Active since Jun 2016
01 Jun 2016, 19:32
Thieving network
<p>I loaded a R5 airtime today immediately converted it to 50mb of 1 hour data. I was in westgate mall (not a remote location without base stations) at the time and unable to use the data for the entire hour. I then received an sms to tell me the airtime is expired. Really?? And I didn't even use it. Needless to say I phoned 808 and was referred to 1555 who then refered me back to 808 /customer service. I must be nuts to phone arounder for a R5 but just think how many people are being de*****ed by this method.
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MTN South Africa's replyOfficial
02 Jun 2016, 15:21Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly write back to us with your contact numbers or MTN account details, we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2016, 15:21
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly write back to us with your contact numbers or MTN account details, we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,