1 reviews | Active since Nov 2012
THIEVING MTN WHO THINK THEIR CUSTOMERS ARE STUPID
my contract with MTN is about 6 months old - during this period I have been into MTN approximately 10 times to try and rectify a debit order date change - THIS HAS WASTED HOURS OF MY LIFE - A SIMPLE DEBIT ORDER DATE CHANGE SHOULD BE THE MOST SIMPLE THING TO DO FROM AN INTERNATIONAL COMPANY LIKE MTN!!!<br> <br> during all these visits problems were noticed on my account<br> 1. BUSISWA MTATI noticed that I was being OVERCHARGED for data - she said I was only receving 300mb but was being charged for 600MB - I asked her to look into the matter months ago but have not heard from her - she lodged a complaint with MTN while I was sitting there at her table but she never phoned me to tell me what was going on<br> <br> 2. TIMOTHY NKEJANE: - told me that I was being OVERCHARGED for a hardware subsidy and even phoned me to tell me that my account was in credit of R480 and that a debit order would NOT go off my account<br> <br> 3. THE DEBIT ORDER WENT OFF MY ACCOUNT FOR DOUBLE THE AMOUNT THAT I AM SUPPOSED TO BE PAYING<br> <br> 4. STEPHAN DANIEL THE SO CALLED MANAGER SHOULD BE FIRED FOR INCOMPETENCE - he would not even have a meeting with me to discuss my problems - he just dodged me as much as he could!!!!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your debit date has been changed to 7th of every month.
Please note that HW fee should not have been there since time of upgrade. Credit of R402.22 will be passed for that(invoices dated 01/03/2015 to 01/09/2015
However you only suppose to get discount of R74.56 but due to a system error you received more(total of R156.34 on invoices dated 01/08/2015 and 01/09/2015)
Therefor credit owed to customer is difference of R245.88 excluding vat.
A credit now reflects on your MTN account of R280.30 vat inclusive.
I will escalate the service issue you had at the store.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your debit date has been changed to 7th of every month.
Please note that HW fee should not have been there since time of upgrade. Credit of R402.22 will be passed for that(invoices dated 01/03/2015 to 01/09/2015
However you only suppose to get discount of R74.56 but due to a system error you received more(total of R156.34 on invoices dated 01/08/2015 and 01/09/2015)
Therefor credit owed to customer is difference of R245.88 excluding vat.
A credit now reflects on your MTN account of R280.30 vat inclusive.
I will escalate the service issue you had at the store.
Regards
Thabelo
REQ:***
