Thieving MTN

I trust this message finds you well.

I recently upgraded two contracts with MTN on November 3, 2023. The agreement included a commitment to provide 200GB anytime data and 100GB night time data for R318 per month over 36 months. However, I have not received the agreed-upon data allocation.

Despite multiple attempts since 29-12-2023 to address this issue through various departments at MTN, a resolution has not been achieved. It appears that there is a challenge in upholding the contractual terms with clients. What confuses me is that every call is documented. If there's a problem, revisit the calls, listen to them, and then make a decision. Avoid making commitments to customers that you cannot fulfill.

In the course of my discussions with MTN, I received the following reference numbers:

1.*** 1.*** These reference numbers confirm the contract upgrade on November 3, 2023.

Additionally, the subsequent reference numbers are associated with my discussions with MTN:

1 - *** 1 - *** 1 - *** 1 - *** 1 - *** SMC/ ***