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zayaan I

1 reviews | Active since Jan 2015

14 Apr 2015, 21:12

Thieving MTN

After numerous calls to the customer service line and being cut off about 5 times.Upon getting through to a consultant. Then once I do speak to a consultant I get transfered from customer services to data services, back to customer services and then again to data services. Every person I spoke to was unable to assist with my query which I now discover quite a number of other MTN subscribers are also experiencing. I have even gone into the MTN store at Canal Walk where they too could not assist. My MTN contract from which I receive airtime data and sms, for the past 3 weeks my data has not reduced even 1mb but all my airtime keeps disappearing, I have spent 100s of rands on airtime as none of my apps work without airtime??? Even though I have plenty of data. I have logged a query on the MTN website to which I still await feedback. I have logged it by telephone to which I also still await feedback. I even even logged it on the FB MTN SA page and still no interest is shown from MTN. Clearly you do not care about your clients therefore I will be cancelling my contract and also informning my employer to cancel all business cellphone contracts with MTN. Loss of more than 10000 clients

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Replies (1)
MTN South Africa
MTN South Africa's reply01 May 2015, 09:46
Official
Hello zisaacs15,

Thank you for bringing this to our attention.

We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.

According to our records the data is depleting from the data bundle that is available, kindly note that there's also a night express data which applicable from 00h00 till 05h59 and when the daily data is finished, any data usage will deplete from your airtime.

Best regards
Mantoa
REQ:***

Best regards,