THIEVING, LYING, USELESS AND ***********!!!!

*Original post (I have a contact with mtn, the billed amount is R580.25 In December I was billed R1039.75 This is according to their customer care is a usage limit which was increased and out of bundle data that was used. But no such increase was made, also I was out of the country during this billing period and was using a foreign SIM card. So no data could have been used anyway. Today I received my December bill and the amount is exactly the same again. This is *****. I have signed a contract to pay R580.25 per month. I will stop my debit order if this is not resolved by the end of the month)

*Their Reply (Official business reply Good Day Alan

Thank you for your post. Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused. Kindly note we are attending to this matter and will revert to you with feedback.

Warm Regards Brendah Langa Complaints Management team )

Then they called me, apologised and promised to refund me within 3 days...

Official business reply Good Day Alan

As per our telephonic conversation, this is to confirm that this matter has been resolved.

We look forward to improving on the service delivery to you.

Warm Regards Brendah Langa Complaints Management team

Thought we were all sorted, until the 31st of January when the money was not refunded but infact they debited my account for R1032.90.

BUNCH OF EMPTY PROMISES AND LIES.

HONESTLY MTN IS ONE OF THE WORST COMPANIES TO DEAL WITH IN SOUTH AFRICA!!!!!!!!!!!!!!!!!!!!!!!!!!! WHEN MY CONTRACT IS UP FOR RENEWAL I WILL MOVE ELSEWHERE!!!!!!!!!!! I WILL ENCOURAGE ALL FRIENDS, FAMILY, COLLEAGUES AND TOTAL STRANGERS TO DO THE SAME!!!! I WILL BUY ANOTHER SIM CARD AND LOAD DATA ON IT TO AVOID GIVING MTN SOUTH AFRICA A SINGLE CENT. Brendah Langa WHERE IS MY MONEY??????