MR
Marneli R
1 reviews | Active since Nov 2017
17 Jan 2018, 09:47
Thieving Company
I have been waiting for delivery of my device since September 2017. I phone Mtn and Mtn direct numerous times and end up waiting for a manager to pick up the phone, no one does. After they transfer my call no one answers again for half an hour or more than I start again. No one assist me. They don't care because they are getting paid every month. This is against my consumer rights and the contract is invalid as its not being upheld by MTN. I will take this matter further and get legal advise and will stop the debit order. I am available on my cell today on ********** 888 or my landline tomorrow ********** 139. The contract is under the number ********** 506
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 Jan 2018, 14:17Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to track your order as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply17 Jan 2018, 14:17
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department to track your order as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MR
Marneli R's updateReviewer Update
19 Jan 2018, 11:01And it has been 2 days there has been no contact whatsoever, clearly MTN just cares about *****ing money and not about delivery of their services!!!!!
MR
Marneli R's update19 Jan 2018, 11:01
Reviewer Update
And it has been 2 days there has been no contact whatsoever, clearly MTN just cares about *****ing money and not about delivery of their services!!!!!