******* with **** POOR SERVICE

I have been contacted by at least 10 of your consultants, none of them have helped me with a thing.

Samu - “credit refund in 2 - 48 hours”

Pinky - “data will be loaded in 24 hours”

Shanice - “we’ll sort this out in 2 - 48 hours”

Nkosing - “please describe incident” (AFTER I GAVE A DETAILED ACCOUNT WITH SCREENSHOTS AND MY CELL NUMBER!)

Angela - “there’s a backlog but we will fix this”

Edith - “please describe incident” (AGAIN AFTER IVE SENT SCREENSHOTS, DETAILED BREAKDOWN AND MY NUMBER)

Nkosing - “please send proof of purchase” (SIGH)

Bongela - “when were the time exact dates” (ANOTHER SIGH)

Mpho - “please provide cellphone number”

Shanice - “please contact your bank”

Shanice - “your bundles are active on our side” (YET I AM HOTSPOTTING TO EVEN SEE OR REPLY TO THIS EMAIL)

I am owed R150+ in airtime/data and no one is taking me seriously.

Currently relying on hotspots and WiFi to be online since MTN loves *****ing from small meaningless clients like me.

I don’t know what else to say or do or who to contact. Honestly.