1 reviews | Active since Dec 2016
******* with no regrets
<p>Upgraded in middle July. Upgrade on package didn't happened and kept calling 808 to tell them. Been to the Sandton store three times, handed in copies of invoices. Logged multiple complaints is 808 and sent emails with copies and it's December and nothing. They are deliberately stalling and taking money out of my account. At the store now, Friday 16 December and not sorted. Can't close my account because I signed a two year contract.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the package was migrated from MTN AnyTime 350 to My MTNChoice 200 minutes on 2016-08-30. A credit of R378.26 (including vat) will be passed to the account for the extra data usage that was billed on the invoice dated 2016-08-26.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the package was migrated from MTN AnyTime 350 to My MTNChoice 200 minutes on 2016-08-30. A credit of R378.26 (including vat) will be passed to the account for the extra data usage that was billed on the invoice dated 2016-08-26.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***