******* ******* *******
MTN HAS JUST BEEN *****ING MY MONEY I LOADED R30 AIRTIME MADE 2 CALLS BOTH FOR LESS THAN TWO MINUTES IN ANOTHER 15 MINUTES MY AIRTIME BALANCE IS R0 !!! I BUY MORE AIRTIME THIS TIME CONVERT TO DATA AND SEND ONLY A FEW WHATSAPP'S DID NOT EVEN UPLOAD OR DOWNLOAD A PICTRURE THEN SWITCH OFF MY MOBILE DATA WHEN I SWITCH IT ON AGAIN AN SMS COMES TO SAY i HAVE DEPLETED MY DATA !! HOW???? I CALL THE CONTACT CENTER AND AM TOLD I HAVE TOO MANY APPS ON WHAT DO YOU MEAN WHEN MY MOBILE DATA FUNCTION WAS OFF !!! I AM SO TIRED OF YOU I AM MOVING TO TELKOM MOBILE. AM TAKING MY WHOLE FAMILY WITH ME AND EVERY TOM **** AND HARRY WHO II KNOW.
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MTN South Africa's replyOfficial
14 Apr 2016, 10:03Hello DomingoRosane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime & the data bundles were depleted by running internet connections. To avoid this from happening please log off your session, clear your browser tabs and restrict your back ground data .
Please be advise that when you turn off the mobile data, you are not logging off the running applications but pausing the connections. As soon as the mobile data is switched on, all the applications which were running will continue to run.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime & the data bundles were depleted by running internet connections. To avoid this from happening please log off your session, clear your browser tabs and restrict your back ground data .
Please be advise that when you turn off the mobile data, you are not logging off the running applications but pausing the connections. As soon as the mobile data is switched on, all the applications which were running will continue to run.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Apr 2016, 10:03
Official
Hello DomingoRosane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime & the data bundles were depleted by running internet connections. To avoid this from happening please log off your session, clear your browser tabs and restrict your back ground data .
Please be advise that when you turn off the mobile data, you are not logging off the running applications but pausing the connections. As soon as the mobile data is switched on, all the applications which were running will continue to run.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime & the data bundles were depleted by running internet connections. To avoid this from happening please log off your session, clear your browser tabs and restrict your back ground data .
Please be advise that when you turn off the mobile data, you are not logging off the running applications but pausing the connections. As soon as the mobile data is switched on, all the applications which were running will continue to run.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,