TR
Tash R
1 reviews | Active since Aug 2017
08 Mar 2018, 17:19
******* MTN
This is my 100th time complaining about ****ing *******. I app**** for a black Friday data special (20 gigs anytime and 10 gigs night time data). The sales rep hit a mess on the system and eventually loaded the correct package on the 14th Feb 2018. I collected the sim and was told that the black Friday special is now active. It now month 2 and I was only allocated 5 gig anytime data and 5gig night data. *** guys?? Can I not get what I paid for? I did not apply for a 5gig data plan!! I want this plan cancelled, I want a refund for the months I paid. You guys are *******!! ****UNG *******. I am done fighting with ****ing *******.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Mar 2018, 17:50Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the package have been corrected on the 14th of March you will be provisioned with MTN Black Friday Cyber Monday Anytime 10GB and 10 GB Night Express Data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Mar 2018, 17:50
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the package have been corrected on the 14th of March you will be provisioned with MTN Black Friday Cyber Monday Anytime 10GB and 10 GB Night Express Data.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,