1 reviews | Active since Jul 2018
******* in Suits
I've always had issues with MTN with my airtime disappearing whilst there's MBs and the mobile connection off. However this time, I've had it up to the PONR. I buy the weekly 2gb data of R99 every week, which lasts about 4 days. Yesterday evening, I bought this bundle as usual. To my surprise this evening, approx. 24 hrs later, all the data, airtime and voice minutes gone. So doea this mean that I have exhausted a 2gb week's worth data in less than 24hrs? Well, no more. I am just waiting for my contract to end, meanwhile, I won't be spending any money buying anything.
Good day Lebogang,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that data is charged for volume used and not the duration that it is loaded. Most smartphones today does keep a record of data used. You can find this information under your settings or mobile data settings. This will give you an indication on what your data was used on.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Lebogang,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that data is charged for volume used and not the duration that it is loaded. Most smartphones today does keep a record of data used. You can find this information under your settings or mobile data settings. This will give you an indication on what your data was used on.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,