*******, charlatans, lers, **********-the list goes on when describing you!

I am complaining in utter disbelief and anger- to a firm, MTN, that I feel is utterly *******.

The only way to ever get MTN to right it's wrongs is to complain on Hellopeter and Facebook-you are welcome to look at my previous complaints on these sites to see how often they have acted dubiously, without any thought to their loyal clients.

I have been a contract customer of yours for many years. Two years ago I took out a second contract, which has proven to be an utter mistake. Last month both my contracts ended. I decided to keep them both After being advised by a sales assistant at your Mall Of Africa branch that I would still be charged the same amount(Less the device payments) once these contracts reverted to month to month ones. Lulled into a false sense of discovery, I didn't cancel either of my contracts.

Imagine my shock when I logged onto the MTN app and saw that my data contract had gone up by 600%. This was contrary to the information that your employee gave me.

I called customer care to complain, but was told that there was nothing that they could do to reverse these charges, even after my advising that paying the bill of a couple of thousand Rand was no9t affordable and not an acceptable charge after the advice that I had been given.I asked to speak to a supervisor and the agent that I was speaking to rudely refused point blank to put me through to one.

Next I called one of your credit controllers, who is on leave. He advised me to call customer care despite THEM BEING THE PROBLEM. I explained that customer care was the problem and asked to be put through to another credit controller, but was ignored and was kept on being told to call customer care, the department that had been so unhelpful in the first place.

I then called both the legal collections department5 and retentions, departments numerous times, requesting that they reverser the charges that were a result of the 600% increase for the data line. Both departments lodged the requests.

I called customer services once again today, to find out the outcome of my request, only to be told that I would have to pay the amount owing as a result of this unreasonable and hefty increase. I proceeded to cancel this data contract line. I never even used the line in November

My problem is that I was given the wrong information by an MTN employee, resulting in me being charged this ridiculous amount, this was totally dishonest, which I have construed as highway *******.

I privately messaged MTN South Africa on Facebook with this complaint, only to recieve a response that the charges couldn't be reversed and asking me to rate the agent's service, showing his/ her lack of understanding of the complaint, thus incompotance.

I request that you reverse these charges, which were charged **********ly. I certainly can't afford to and won't pay due to principles Failing this, I will be forced to take the matter further.

On a side note-I have discovered RAIN internet, who charge R479 for excellent unlimited data. I weould advise anyone reading this to use them rather than MTN if they want excellent speed and connectivity, with transparent costs.