******* & BAD SERVICE
<p>I Have Purcased A 1 Gig Bolt On Data Plan For R160.00 Almost A Week Ago, MTN The ******* Have Taken My Airtime & Not Given The Data, It IS Almost A Week & Nothing Been Resolved YEt, I Have Been Phoning Continuosly & No One Knows Whats Going On, Even The Ref. No. Is Invalid</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The matter has been investigated by our support team on reference number: SMC/***, there is no 1GB data bundle that was loaded which is reflecting on the systems besides the 50MB MTN Weekly Bundle that was loaded on 2016-07-15. Please advise of the method used to load the 1GB data bundle, the airtime that was loaded was spent on the internet.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The matter has been investigated by our support team on reference number: SMC/***, there is no 1GB data bundle that was loaded which is reflecting on the systems besides the 50MB MTN Weekly Bundle that was loaded on 2016-07-15. Please advise of the method used to load the 1GB data bundle, the airtime that was loaded was spent on the internet.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,