******* and pathetic service
<p>MTN has handed me over to their legal action department stating that I have not paid my phone bill, DESPITE the fact that I have paid and I HAVE emailed my proof of payment over to them 5 times!!! I even paid extra so I should be in the credit! I paid on 02 January and I am still waiting for this mater to be resolved! </p> <p>This company is a disgrace! My phone has been suspended and not one single person at this useless institution is able to assist me.</p> <p>I have 4 different reference numbers and nobody is able to fix this issue. I have no idea what else I need to do. MTN AND THEIR *********** STAFF ARE A JOKE!!! </p> <p>If you send an, email nobody responds. You get a generic response with a generic incident number and you issue never gets resoloved. I now have a bad mark of payment against my name and MTN laughs all the way to the bank because they already have my money! Disgusting! I have not had the use of my sim and it now costs me a small fortune to keep an external sim card going. My account has been suspended and MTN has the money, but I am left with nothing to gain. In my eyes that is theft! </p> <p> </p> <p>Absolutely disgusting! I will be cancelling my contract after I hand this issue over to a lawyer!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
I am even more disgusted now than what I was previously. It took almost 2 weeks for somebody to get back to me. Since writing this review I have sent a further 5 emails and I have visited the store in tygervally twice... My issue is STILL not resolved and my credit record looks terrible!!!!!
Yesterday a part of our house burned down and I needed an emergency loan for an electrician - I WAS DECLINED BECAUSE I AM APPARENTLY IN ARREARS! How does MTN ever plan to restore that faith? what a load a horse ****! We had no electricity and everything has gone off. all of which could easily have been avoided has my account not still been showing as in arears!
Sort it out and compensate me for my time, effort, damage to my credit record, amount of money that has been spent on airtime and I want all the of the airtime that I have paid for but missed out on because I was wrongfully suspended!!!
I am even more disgusted now than what I was previously. It took almost 2 weeks for somebody to get back to me. Since writing this review I have sent a further 5 emails and I have visited the store in tygervally twice... My issue is STILL not resolved and my credit record looks terrible!!!!!
Yesterday a part of our house burned down and I needed an emergency loan for an electrician - I WAS DECLINED BECAUSE I AM APPARENTLY IN ARREARS! How does MTN ever plan to restore that faith? what a load a horse ****! We had no electricity and everything has gone off. all of which could easily have been avoided has my account not still been showing as in arears!
Sort it out and compensate me for my time, effort, damage to my credit record, amount of money that has been spent on airtime and I want all the of the airtime that I have paid for but missed out on because I was wrongfully suspended!!!
Dear Mike
Thank you for ****all!
My phone is STILL suspended and I have now missed out on over 3 months worth of minutes and data!
Just as useless as the rest of the assholes working for MTN.
Dear Mike
Thank you for ****all!
My phone is STILL suspended and I have now missed out on over 3 months worth of minutes and data!
Just as useless as the rest of the assholes working for MTN.
1 month later - Still NOTHING! EXCEPT NOW MTN HAS ****** EVEN MORE MONEY!
1 month later - Still NOTHING! EXCEPT NOW MTN HAS ****** EVEN MORE MONEY!