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mW
margaret W

1 reviews | Active since Mar 2015

03 Mar 2015, 14:04

******* and *****

i have been with Nashua Mobile until they closed and moved my account directy with MTN.<br> i upgraded in September to a contract of R399.00 with 100 aitime,sms and bundles, yet since Dec i have been debited R719.00 every month from these idiots.<br> i have made numerous calls and everytime i am told we will request your contract, clearly why will i be paying R719.00 for a LG cell phone people. the service is pathetic and no help from anyone there.<br> <br> my ref no: *** if that will help. now i have not even received my free data and airtime bundle for Febraury as i was told my contract does not state that so how is it that they cant see how much i am to be billed...<br> <br> i accept an answer to this matter shortly or i will be taking this matter further as clearly this is ****************.

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MTN South Africa
MTN South Africa's replyOfficial
16 Mar 2015, 11:41
Hello mwoodman,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.

Best regards
Mantoa
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply16 Mar 2015, 11:41
Official
Hello mwoodman,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed on your MTN account.

Best regards
Mantoa
REQ:***

Best regards,

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MTN South Africa
MTN South Africa
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