******* and *********** staff

<p>I am a ex autopage customer where I was advised on several occasions that we are debitted one month in arrears every month. It happened that my account was in arrears and I paid the full amount due at the MTN branch, I asked the customer assistance would I still be debitted and they assured me that I would not as everything is paid up. I was shocked to see that I was debitted although on the end of the month. My line was cut twice in a 2 week period and when I explained my story to the call centre they apologized profusely and re-axctivated my line. I even received a email stating how much I would be debitted end of Sept. I then immedaitely after received a text message advising me that it serves as confirmation for a "Payment arrangement" that I never made. I have sent several emails to them explaining my story and requesting a call back, They are now charging me for 2 months worth of statements. I have still not received the call as requested and they are flat out ignoring my emails. I have tried calling on several occasions again however the line keeps breaking. Great service MTN. </p>