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On the 8 May i bought 500MB night express monthly data ... there weren't depleted but expired in week. I even got an sms that my monthly data bundle will expire in a week??
Ive contacted your call centre it been 7 days my case has not been resolved ive been sent from pillar to post... I demand my data back. Cause what u did is unjustifiable.
Ref: smt\ ********** 6788
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MTN South Africa's replyOfficial
20 May 2019, 08:38 Good day Nompilo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will provide a credit for R35.00 for the missing 491MB Night Express bundle. The investigation will continue in the interim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will provide a credit for R35.00 for the missing 491MB Night Express bundle. The investigation will continue in the interim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply20 May 2019, 08:38
Official
Good day Nompilo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will provide a credit for R35.00 for the missing 491MB Night Express bundle. The investigation will continue in the interim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will provide a credit for R35.00 for the missing 491MB Night Express bundle. The investigation will continue in the interim.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,