******* ???

I have been a loyal MTN customer and the service has never bothered me until now . I recently upgraded to an Iphone 7, had an agreement with the consultant to pay R850 every month and what a nightmare that has been.

On the first month my bill was R1600 because of an incorrect product that was loaded instead of the one I agreed on. By the way I still do not have a copy of the contract and no pro-rata was ever advised. I didn't even think it would be applicable as this was an upgrade[A HEADACHE]. I have spoken to Supervisors who have only provided empty promises and to date NOTHING has been done.

Tonight 23.04.2019 Spoke to a very rude consultant by the name of Notsikelelo Dlamini who wasn't helpful AT ALL and didn't have any telephone etiquette. When I requested to speak to her team leader she kept me on hold for more that 15 minutes without informing me. The team leader by the name of Mbali Maduna comes on the line after A LONG WAIT to tell me that she cannot resolve my query, it has to be done by their retention's department which have not given me feedback in a week and who were not on shift. I asked her for a call reference and she placed me on hold for 5 minutes and still hasn't SMSed the reference to the alternative contact number I provided. PATHETIC!!!

My line has been suspended for over a week now over someone else's incompetence. I feel its really unfair and this is the worst customer experience EVER. My credit profile is being implicated and every single time I call the call center I am taken from pillar to post.

I have had it with MTN! I want them to collect their phone and cancel their STUPID contract. I don't even want to touch on how my consumer rights are being violated by all of this.

Such pathetic service, it's revolting.