EW
Ettienne W
1 reviews | Active since May 2018
25 Feb 2019, 14:44
*******
MTN is *****ing my data. I signed up for a mtnchoice 10gb which consists of 20gb day time data and 20gb night time data. for 9 months now ive been receiving only 10gb day time data and 10gb night time data but i pay the full price.
This is ****************.
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2019, 08:32Good Day Ettienne
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that according to our records you are being provisioned with the 20GB night express bundle, please note we have escalated to our support team regarding the additional 10GB anytime data and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that according to our records you are being provisioned with the 20GB night express bundle, please note we have escalated to our support team regarding the additional 10GB anytime data and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply26 Feb 2019, 08:32
Official
Good Day Ettienne
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that according to our records you are being provisioned with the 20GB night express bundle, please note we have escalated to our support team regarding the additional 10GB anytime data and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that according to our records you are being provisioned with the 20GB night express bundle, please note we have escalated to our support team regarding the additional 10GB anytime data and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,