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<p>I am a prepaid customer, and loaded R 200 airtime on my phone as well as 1GB data. On Friday morning my airtime balance was R 174. When I tried phoning later that morning I couldn't make a call and received a message of insufficient funds. I checked and both my airtime balance and my data was 0. That evening I checked again, and my balances were back to normal.</p> <p> </p> <p>On Monday evening I tried making a call again, and again received the same message, only this time, my airtime balance was 0 but my data remained unchanged. When I finally got hold of someone at MTN they kept arguing with me that I used 800MB data THAT DAY ALONE, and that I depleted my data and then it switched over to my airtime. HOW is this possible when my data balance remained unchanged and I use Wi-Fi at home??????????????? The call centre agent refused to log a query because he was adamant his system was right and treated me like a complete idiot - I WORKED FOR MTN FOR 5 YEARS!</p> <p> </p> <p>I want my airtime balance reinstated as soon as possible, and once I have legitimately depleted my balances, will NOT be using MTN's services again.</p>