AB
Angelique B
1 reviews | Active since Nov 2016
29 Aug 2018, 14:49
*******.
Dear MTN. Today I bought R97 airtime and before I could tranfer it to data R39 of the airtime had vanished. Now tell me, do I need to go the ombudsman? This is about the 3 rd time this year that this has happend and I must tell you, I am gatvol.
Answers please.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
29 Aug 2018, 20:42Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We have evaluated your account and picked that you still have airtime balance of R42.85 we have credited your account with R56.00 airtime for the missing airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 Aug 2018, 20:42
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
We have evaluated your account and picked that you still have airtime balance of R42.85 we have credited your account with R56.00 airtime for the missing airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
29 Aug 2018, 20:59Hi,Angelique
I see you purchased a weekly bundle for R55.00 hence you were left with R42.85.
Regards
Mike
Best regards,
MTN South Africa's reply29 Aug 2018, 20:59
Official
Hi,Angelique
I see you purchased a weekly bundle for R55.00 hence you were left with R42.85.
Regards
Mike
Best regards,
AB
Angelique B's updateReviewer Update
29 Aug 2018, 21:06Thank you for prompt response Mike. The problem is that after purchasing the airtime, the R39 dissapeard. After I saw that it dissapeard I purchased the bundle of 500mb as I could not purchase the 1gb I intended to.
AB
Angelique B's update29 Aug 2018, 21:06
Reviewer Update
Thank you for prompt response Mike. The problem is that after purchasing the airtime, the R39 dissapeard. After I saw that it dissapeard I purchased the bundle of 500mb as I could not purchase the 1gb I intended to.
AB
Angelique B's updateReviewer Update
29 Aug 2018, 21:07Even after I purchased the bundle I could only see a balance of R3. The amount only changed when I looked now.
AB
Angelique B's update29 Aug 2018, 21:07
Reviewer Update
Even after I purchased the bundle I could only see a balance of R3. The amount only changed when I looked now.