LM
LOUIS M
1 reviews | Active since Jul 2011
11 Jul 2018, 11:28
*******
I took a top up contract for R89 per month but get charged more than R600. Battling more than a month to resolve this
Trouble Ticket#: 1- ********** 1976 reference number 1- ********** 1766
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Replies (2)
MTN South Africa's replyOfficial
12 Jul 2018, 19:21Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that the package have been rectified and a credit of R725.64 have been adjusted into your contract account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Jul 2018, 19:21
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that the package have been rectified and a credit of R725.64 have been adjusted into your contract account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
LM
LOUIS M's updateReviewer Update
28 Jul 2018, 07:12I am now only getting 2gb day and 2gb night. The contract I signed was for 4gb day and 4gb night for R89pm.
Please sort this out ASAP
LM
LOUIS M's update28 Jul 2018, 07:12
Reviewer Update
I am now only getting 2gb day and 2gb night. The contract I signed was for 4gb day and 4gb night for R89pm.
Please sort this out ASAP