1 reviews | Active since Jul 2017
A few months ago an MTN Yello Data sales consultant called me offering a 1GB data contract month to month for R129 per month, then I cancelled my contract with them last week and they tried to debit me R512 for out of bundle charges of which I only agreed to pay R129 for the 1GB data. they were also charging me R45 for hot spot fees and some other stuff as well and I specifically told the sales agent that I don't want that hotspot extras. I transferred all my money out of my account and the debit orders returned and my bank charged me R723 because of MTN's incorrect charges. I called their yello data call centre and I explained to the agent that I never requested that extras to be added, i requested to speak to a manager and the managers were all in a meeting according to the agent. Their Managers are always in a meeting when you request to speak to a manager. I asked the agent to get the manager to listen to the call and call me back, the agent by the name of Kanee said she would pull the call and send me the transcript of the call via e-mail, I never received any e-mail or call back. i am disgusted with MTN's service, I would never recommend anyone to use MTN. They are the worst Service Provider I ever came across.
Good day Imraan.
Please note as per terms and conditions below.
Entering into the Agreement.
You agreed to let us provide you with the Services, on certain terms and conditions. This document records the additional terms and conditions of the supply of the Services to you.
The terms and conditions agreed during the above mentioned telephone conversation and the terms and conditions recorded in this document constitute the entire agreement, between us and you, regarding the provision of the Services to you.
We have defined some of the words which have particular meanings in clause 13 of the Agreement.
If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at *** / ***and we will contact and assist you.
Duration and Termination
We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).
Either you or we may, for any reason, terminate the Agreement by giving each written notice. Any notice by you to terminate the Agreement must be *** / ***.
Please visit https://www.yellodata.co.za/legal/terms-and-conditions for further information.
A request was logged on your behalf.
REQ:***
Regards,
MTN S.A
Best regards,
Good day Imraan.
Please note as per terms and conditions below.
Entering into the Agreement.
You agreed to let us provide you with the Services, on certain terms and conditions. This document records the additional terms and conditions of the supply of the Services to you.
The terms and conditions agreed during the above mentioned telephone conversation and the terms and conditions recorded in this document constitute the entire agreement, between us and you, regarding the provision of the Services to you.
We have defined some of the words which have particular meanings in clause 13 of the Agreement.
If there are any words or terms and conditions which you have difficulty understanding, please contact our customer service department at *** / ***and we will contact and assist you.
Duration and Termination
We will provide you with the Services from the conclusion of the Agreement, until such time as the Agreement is terminated by you (or us).
Either you or we may, for any reason, terminate the Agreement by giving each written notice. Any notice by you to terminate the Agreement must be *** / ***.
Please visit https://www.yellodata.co.za/legal/terms-and-conditions for further information.
A request was logged on your behalf.
REQ:***
Regards,
MTN S.A
Best regards,
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