*******.

I recently upgraded my contract on the 8th of January 2021. The person who assisted me told me that I would be charged pro rata for my old contract and the new contract which I understood. She also said that the first bill I get should be around R1000 which I understood. You can imagine my shock when I wake up the next morning to see a R1700 debit on my account and two days earlier, a R950 debit on the previous bank account that was linked to the contract.

Note my previous contract cost was R444 per month and the new contract is R609

I have contacted their call centre to try and resolve this issue, is which I requested a call back from a manager and was not granted this request, not to mention that the representative that I spoke to gave me the wrong email address. My second call to this horrific call centre was dropped on me, the third and most recent call was very helpful either but the representative could only submit a query about my issue.

I decided to go to the store that I had performed my upgrade at which was The MTN in Gateway where I was told that whenever you buy a self service bundle, because I am on a contract and even though I purchased once off bundles which was a very long time ago, these bundles automatically become recurring bundles, which I was never ever informed of and I am pretty sure that no other customer is informed of these types of things. MTN is ripping people off and refusing to resolve our issues and give us our money back. After looking at my most recent bill and previous bills, it was clear that I was being charged extra per month on the old contract for all these recurring 100 MB bundles, but, MTN decided to charge me just over R350 for self service 100MB pro rata and about R543 for self service 100MB data.

Now this is clearly an error from them because for the additional bundles that were recurring which I did not know about, I was being charged every month for this and it was being deducted so I did not understand the need to charge me so much for a bundle that costs R30.

Furthermore, I was never informed that you bill us mtn contract holders in arrears, because on previous upgrades, I have never experienced this kind of pathetic service. On top of all of this, they are still charging be R719 on my next bill and when I asked why and what are these additional charges for, They could not provide me with any answers. and when I requested to see the invoice so I could have a look at what I was being charged for, I was told that we cannot view the invoice until the billing period is closed. Even after I asked for a pro forma invoice.

I am utterly disgusted and need this issue to be resolved as soon as possible.

I WANT MY MONEY BACK!