1 reviews | Active since Nov 2016
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<p>MTN took R2024 too much from my bank account on 15 November. When I phoned the call centre even the poor operator taking my call was flabbergasted and said it was a mistake and money would be paid back. Turn around time 2-4 days. I was not happy. They made a mistake but I have to wait. R2000 is a lot of money for me. I have sent numerous emails and the last response was 2-48 hours. The 48 hours has passed. No money, no explanation and seems now I am being ignored. I received an invoice of R2812 for November. I would like them to explain how then did they manage to deduct R4836 from my bank account. Why do I have to wait so long for them to fix this? </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that our retentions department has requested for a credit note of R2024.20 (including vat) to be passed to the account, once the credit reflects we will log a request with our banking department to refund the amount to your bank account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that our retentions department has requested for a credit note of R2024.20 (including vat) to be passed to the account, once the credit reflects we will log a request with our banking department to refund the amount to your bank account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,