1 reviews | Active since May 2016
*******!!
<p>Me and several family members have noticed that whenever we recharge with MTN airtime no matter what the amount, MTN *****S our airtime before the end of the day. i have now made several complaints and called customer care and they say I used mobile data WHICH I HAVE NOT. Apparently I use 3c every hour or some crp like that. You people are disgusting taking money from people and leaving them stranded when they need to make a phonecall because you claim we used mobile data. how convenient, Keep *****ing and then insist we used the money. I am due to sign a new contract and i will never go with MTN. overpriced and *****ed. I've heard MTN isn't doing as well as it was and I cant wait to see you gone from South Africa forever. may every *******, ********** activity come back to haunt you. </p>
Good morning Sana
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number with no luck. As per my investigations on our systems I have noted that you have been correctly charged. There has been constant internet sessions on your number this is the cause of your data depleting. These sessions have depleting an average of 21504 bytes for every session.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good morning Sana
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
I have tried contacting you on your cellphone number with no luck. As per my investigations on our systems I have noted that you have been correctly charged. There has been constant internet sessions on your number this is the cause of your data depleting. These sessions have depleting an average of 21504 bytes for every session.
Should you have any further queries please do not hesitate to contact us on 173 or 083173 from other networks.
We understand that the entire experience must have been very frustrating, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
I am not going to repeat myself. so please read this slowly and repeatedly until you understand. MY MOBILE DATA IS SWITCHED OFF. I DID NOT USE MOBILE DATA. YOU STOLE FROM ME AND YOU ARE *****ING FROM OTHERS. As I said before its very convenient for you to take my money and claim I used data. There's nothing I can do to prove that I didn't right... but now you have pushed my buttons and I'm going to find a way to prove that you are a bunch of ******* and then take you to court. Don't waste my time. Goodbye. p.s. I didnt provide you with any specific dates so how did you know when to check for whether or not I used data. Guess you just flipped a coin and picked a date hey. how lovely.
I am not going to repeat myself. so please read this slowly and repeatedly until you understand. MY MOBILE DATA IS SWITCHED OFF. I DID NOT USE MOBILE DATA. YOU STOLE FROM ME AND YOU ARE *****ING FROM OTHERS. As I said before its very convenient for you to take my money and claim I used data. There's nothing I can do to prove that I didn't right... but now you have pushed my buttons and I'm going to find a way to prove that you are a bunch of ******* and then take you to court. Don't waste my time. Goodbye. p.s. I didnt provide you with any specific dates so how did you know when to check for whether or not I used data. Guess you just flipped a coin and picked a date hey. how lovely.