AT
Astrid T
1 reviews | Active since Oct 2016
01 Oct 2016, 23:34
*******!!!!
<p>I've been an Mtn customer for the past 4 years. Never missed a payment. I change jobs, I call mtn to change my debit order date. That doesn't happen. Suddenly I have to make cash payments. My contract expired on 29 September 2016, I call 808 on the 30th. The call centre agent tells me that I owe R400 odd rands. ***??? I've got proof that I paid EVERY MONTH!!! Now I'm unemployed, and this ***** network provider keeps on sending me emails saying that I need to pay them!!! I will not stand for this!</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
06 Oct 2016, 10:25Thank you for your post.
Please accept our apologies for the inconvenience experienced.
It does show on the system that you have been making payments monthly as you have advised and for that, thank you. However the invoice that you are required to pay is for the 13/08/2016 - 13/09/2016 which is payable end of September then your contract will be cancelled as per your request.
It is advisable that you make this payment as soon as possible since your invoice date is nearing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2016, 10:25
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
It does show on the system that you have been making payments monthly as you have advised and for that, thank you. However the invoice that you are required to pay is for the 13/08/2016 - 13/09/2016 which is payable end of September then your contract will be cancelled as per your request.
It is advisable that you make this payment as soon as possible since your invoice date is nearing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's replyOfficial
06 Oct 2016, 10:25Thank you for your post.
Please accept our apologies for the inconvenience experienced.
It does show on the system that you have been making payments monthly as you have advised and for that, thank you. However the invoice that you are required to pay is for the 13/08/2016 - 13/09/2016 which is payable end of September then your contract will be cancelled as per your request.
It is advisable that you make this payment as soon as possible since your invoice date is nearing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2016, 10:25
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
It does show on the system that you have been making payments monthly as you have advised and for that, thank you. However the invoice that you are required to pay is for the 13/08/2016 - 13/09/2016 which is payable end of September then your contract will be cancelled as per your request.
It is advisable that you make this payment as soon as possible since your invoice date is nearing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,