*****s

<p>Prior to switching off my cell phone on friday, 09/03/2017, I had an airtime balance of R38.00 on my cell phone. My cell phone remained off until I switched it on again at 9am on 12/03/2017. The balance was now R11.00. I called MTN. The first consultant told me to call back after two hours as there was a problem with their system which did not properly reflect my account info. Two hours later the second consultant alleged that I had made calls to another MTN cell phone number during the time I told him my phone was off. I asked for proof of this and he said I should SMS my e-mail address to 30988 and MTN would send me a billing statement. Eight hours later when the statement had still not arrived I called MTN again and the third consultant now alleged that I had used the internet while my phone was off, and further stated that my phone had deducted my airtime because I had no data bundles. When I told the consultant that I currently had 80MB on my phone, she stated that I should visit my nearest MTN store for further assistance. MTN service/network has really gone to the dogs! I am changing to another network.</p>