JR
Juan R
1 reviews | Active since Nov 2017
16 Nov 2017, 17:43
*****s
On the 9th of November Mtn stole my airtime and sms's. Been phoning them everyday for a week and still nothing. On the 14th of November I was suppose to get my contract airtime and sms's and still nothing. Even spoke to a manager that turned out to be no help at all. Got sms saying problem is resolved but it's not resolved and I still have no airtime or sms's. So basically I'm paying contract fee for a phone that I can't use because Mtn is useless.
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MTN South Africa's replyOfficial
20 Nov 2017, 14:11Good day Juan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to your profile you were provisioned on the 17th November 2017.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply20 Nov 2017, 14:11
Official
Good day Juan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
According to your profile you were provisioned on the 17th November 2017.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,