1 reviews | Active since Mar 2010
*****.... *****ing data and airtme
<p>MTN does not respond to any form of communication. Every time you phone you get a different story!!!</p> <p>One of my contracts were loaded on the 14th - the 18th all data and airtime were ****** by MTN without warning. Obviously the phone was still being used for whatsapp - which apparently used a total of over R300 for 5 messages - I uploaded data as I can't upload airtime. </p> <p>Please note the phone has no backgrouds apps running and the only thing used on the phone is whatsapp!!</p> <p>MTN are a bunch of ******* - the took 3 gig of data off my phone last year while I was in an operatimg theater... so not like I could use my phone</p> <p>I am sick and tired of their excuses... waiting for my contracts to end so I can change service providers.</p> <p>You are useless and pathetic!!!!!!!!!</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your data usage was validated for the period of 2016/09/01 till 2016/09/22. System records show that on the 17/09/2016 you had multiple internet application running simultaneously, some of the applications running depleted from the airtime and some depleted from the data bundles.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your data usage was validated for the period of 2016/09/01 till 2016/09/22. System records show that on the 17/09/2016 you had multiple internet application running simultaneously, some of the applications running depleted from the airtime and some depleted from the data bundles.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***