They wont satisfactorily upgrade, but they wont facilitate cancelling a due contract.

WOW. a client for 18yrs with MTN, trying to give them another 2 yrs of business... but it doesn't look like they want it. Information given at store differs from call center, complaint logged (16/01/2021) go unresolved to date. Currently holding on to cancel the existing contract on 135... for the past 20 minutes, as they wont cancel the contract in store.