They think their customers are IDIOTS

Discovered that my Broadband Lite data account has been used for Content Charge, Wholesale Data Bundle, Call Charges and Roamed Calls. Went in to the Illanga Mall MTN to enquire and requested three months itemised billing, was advised that ti would take 24 hours, 5 days later nothing. Called the 808 number was on the phone for over 30 minutes with the agent, advised that i would receive a ticket number regarding my query, 24 hours later nothing. discovered that one of the "charges" going through my data account is GAMER + VIP asked the agent who loaded the "product" advised he had no knowledge of such a product, it is a MTN product GAMER + VIP, very dishonest. Asked for copy of the contract of this contract, advised that MTN do not keep copies of the customers contracts, what a lot of b_________t. There is also a limit charge of R1500 noted on the account yet MTN is quite happy to debit my account with R4500pm. I want the following from MTN before the close of business 10.01.2018 - Copy of the contract on the affected account, names of MTN staff the loaded the Content products, Wholesale Data Bundle product, Calls product and Roamed Calling product and the itemised billing since August 2017, I was advised that it cost R21pm for the itemised billing, I accepted this charge with the agent at Illanga Mall and the Call Centre agent. The Call Centre agent identified a number of cell numbers that are contacted on a regular basis but would not give me the completed number, what do you have to hide MTN. I want the documents NOW.