1 reviews | Active since Apr 2014
They takenur money and dont give u what u paid for
9:46am on 19 January 2016 I bought 1Gig 1Week data bundle because my previous bundle was busy running out. I got the usual sms confirming my purchase. I NEVER got the data. I called Mtn the whole of the 19th trying to get them to give me my data. I spoke to one supervisor who confirmed they can see my data has not been received and will load it for me in 2 hrs. That never happened. I called again at 4pm and spoke to another supervisor who said he can see my data bundle has been allocated to me but is \unusable"and he can actually see i have not used it. He asked foranother nr to call me on so i can have my own handset ready to type with and he will then tell me what to push so i can unlock my data for usage. He never did call. I ended up having to purchaee ANOTHER bundle after 4pm. This morning i called mtn to follow up. Now they tell me I have received the data i queried and i have already used it up also?????? I swear i have NOT received that data!!! I have been on the phone with mtn the WHOLE day. How is it possible that i could have used it while i was on the phone the whole time?? MTN is like the rest of SA...take what is not urs. They are *****ulant. """
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to locate the cellphone number in question using your ID number.
Please contact us via email on *** with the full details so we can check for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to locate the cellphone number in question using your ID number.
Please contact us via email on *** with the full details so we can check for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
