AG
ANDRE G
1 reviews | Active since Jul 2010
02 Nov 2015, 09:07
THEY TAKE YOUR MONEY THEN CUT YOU
I have been with mtn for over 20 years not once have i ever bounced any payment to anyone i am a black card holder with fnb.every month they cut my service because i have exceeded my credit limit of R675 every month i phone to increase the credit limit every month they say that they have increased the limit to R1000<br> <br> how can you sell me a package that i excede every month how can you give me a credit limit of R675 if i have a premier account at fnb
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 09:48Hello andre11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your line has been reconnected. A request for the credit limit to be increased has been escalated to the credit management department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your line has been reconnected. A request for the credit limit to be increased has been escalated to the credit management department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Nov 2015, 09:48
Official
Hello andre11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your line has been reconnected. A request for the credit limit to be increased has been escalated to the credit management department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your line has been reconnected. A request for the credit limit to be increased has been escalated to the credit management department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***