they suspended my account

Item: MTN South Africa
Rating: 2
Author: josef D

my account has been suspended I phoned mtn customer care twice last week to ask them why????apparently no one could tell me which month I was in arrears according to them.according to me I am not in arrears and I asked them to phone me back and they never did.the biggest problem I am having now is that you can never get hold of customer services I am self employed so that means I am using my cell phone as a business phone

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MTN South Africa's replyOfficial

07 Sept 2015, 10:51

Hello benjamin1986,

Thank you for your post.

A***:

Please see the attach open items report the report will show you the invoices, payments and short payments done to the account.

If you made payments to the account and not reflecting, please attach the payments to be allocated, if all the payments reflect please make the payment for R 914.23 to bring the account to R0.00

Kind Regards,

Alice Van Der Merwe

***.

MTN South Africa's reply07 Sept 2015, 10:51

Official