RM
Refiloe M
1 reviews | Active since Jan 2016
16 Jan 2016, 06:24
They stilling from us
On the 14 of January 2015 I had 110 minutes and 15kb, I made one call and on the middle of my call I got cut off, when I checked my airtime I was left with zero minutes. Called the call centre and they said its my phone which is subscribed to sites which eats minutes but the is nothing they can to. On the following day I woke up with all my 15KB gone. Called the call centre again and they told me the same thing. No one wants to help me but they still want me to pay my contact. #MTN is stilling from they customers and one is helping us
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Replies (1)
MTN South Africa's replyOfficial
24 Jan 2016, 10:12Hello Refiloee,
Thanks you for your Post
Please accept our apologies for the inconvenience experienced
Our records indicate that the R110 and 15KB bundles was consumed by calls and internet connections active on your number. We note that on your iPhone 6 you have multiple internet connections running. Ensure that iCloud back-up option is off also Go to settings, cellular, all running app disable apps you are not using.
The below are your internet transactions, and as for the remaining airtime balance it was used for making calls.
R11.48 @ 2016-01-14 06:58:15
R14.04 @ 2016-01-14 08:10:23
R6.15 @ 2016-01-14 13:13:29
R71.24 @ 2016-01-14 08:00:16.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thanks you for your Post
Please accept our apologies for the inconvenience experienced
Our records indicate that the R110 and 15KB bundles was consumed by calls and internet connections active on your number. We note that on your iPhone 6 you have multiple internet connections running. Ensure that iCloud back-up option is off also Go to settings, cellular, all running app disable apps you are not using.
The below are your internet transactions, and as for the remaining airtime balance it was used for making calls.
R11.48 @ 2016-01-14 06:58:15
R14.04 @ 2016-01-14 08:10:23
R6.15 @ 2016-01-14 13:13:29
R71.24 @ 2016-01-14 08:00:16.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Jan 2016, 10:12
Official
Hello Refiloee,
Thanks you for your Post
Please accept our apologies for the inconvenience experienced
Our records indicate that the R110 and 15KB bundles was consumed by calls and internet connections active on your number. We note that on your iPhone 6 you have multiple internet connections running. Ensure that iCloud back-up option is off also Go to settings, cellular, all running app disable apps you are not using.
The below are your internet transactions, and as for the remaining airtime balance it was used for making calls.
R11.48 @ 2016-01-14 06:58:15
R14.04 @ 2016-01-14 08:10:23
R6.15 @ 2016-01-14 13:13:29
R71.24 @ 2016-01-14 08:00:16.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thanks you for your Post
Please accept our apologies for the inconvenience experienced
Our records indicate that the R110 and 15KB bundles was consumed by calls and internet connections active on your number. We note that on your iPhone 6 you have multiple internet connections running. Ensure that iCloud back-up option is off also Go to settings, cellular, all running app disable apps you are not using.
The below are your internet transactions, and as for the remaining airtime balance it was used for making calls.
R11.48 @ 2016-01-14 06:58:15
R14.04 @ 2016-01-14 08:10:23
R6.15 @ 2016-01-14 13:13:29
R71.24 @ 2016-01-14 08:00:16.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,