ZM
Zandile M

1 reviews | Active since Mar 2013

25 Jan 2017, 09:35

They ***** from you while you sleep

<p>I have heard many stories about people saying MTN takes data from them and dont understand how it goes missing and now I have experienced myself. I loaded data that day and when I arrived home I switched off my mobile data and switched to the wifi/fibre at home. To my suprise the following morning while checking my emails and still connected to the wifi/fibre I received a message saying my data has been depleted. I called MTN to query this and was given the run around and told I will only be able to query the data taken on the 11th of Feb,keeping in mind this happened on the 23rd of Jan. I was shocked and posed a very important question on what if this happens again and was told it wont so I immediately loaded another data bundle and arrived home early that day and made sure I had data available then switched off my mobile data and went onto the wifi/fibre. First thing when I woke up in the morning was to check my balance and my data had gone to 0 again. Imagine on a small amount of R15 per day for arguments sake,if I can only query this on the 11th they would have taken R285 by then . So I realised they take advantage of us while we are sleeping and hope we will think we used the data in our dreams. One mistake they made is doing this at a point when I am due for an upgrade on this number. I cannot belong to a service provider that prides themselves in *****ing and worst of all *****ing from its customers. I think its time I ported to a different service provider.</p> <p> </p> <p>One mans loss is another mans gain! </p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 Feb 2017, 10:57
Official

Good day Kemi,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please ensure that all your background apps are turned off also note that having multiple active Internet connection's uses data faster.

Please send us a private message with the number in question so we can check on our side.

Regards,

MTN SA.

ZM
Zandile M's update10 Feb 2017, 12:05
Reviewer Update

Hi

Please read my message before giving me a generic response,even if background apps are running while I am connected to the fibre and mobile data is not connected it would and should not deplete my data that I have available but no background running apps were left running.

The number in question is ********** 047. Look into the other many days you have continued taking off data when I am connected to the fibre