they sold me a false contract
<p>ive got a contract that gives a phone and a TV ,, i did the upgrade on february 2017 ,, ive got the phone but the TV dololo ,,, when i ask where is my TV they say they is nothing they can do ,, yet am paying for a phone and a TV ,,, it has been 6 months with no Tv ,, but am paying every single month ,, i regret taking the contract,,,,MTN is just a waste they cant help a customer with anything ,,,, USELESS ,, THE CALLCENTRE IS FAR WORSE </p>
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should we need any more details we will contact you on the mobile number you have provided.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should we need any more details we will contact you on the mobile number you have provided.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,