JS
Jonathan S
1 reviews | Active since Jan 2011
07 Sept 2015, 08:03
They said they would cancel and still got invoice
This was MTN's response<br> According to our records, your contact was due to expire on the 29 August 2015, therefore you are liable for all charges until then. There is a balance amount of R4 368.23 currently reflecting on your account. This amount is for invoices generated from January 2015 to August 2015. We have deactivated the line today so that no further invoice may be generated. Please advise once the arrears have been settled so that the contract can be cancelled. <br> <br> I paid the outstanding amount and still even after they say they deactivated the line,, i receive an invoice for September?<br> <br> I give up. MTN you are a failure to human kind
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MTN South Africa's replyOfficial
09 Sept 2015, 08:42Hello siddall22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We have reactivated your line so we can get hold of you as we need to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We have reactivated your line so we can get hold of you as we need to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang
MTN South Africa's reply09 Sept 2015, 08:42
Official
Hello siddall22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We have reactivated your line so we can get hold of you as we need to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. We have reactivated your line so we can get hold of you as we need to resolve the matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Thabang