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cheryl L

1 reviews | Active since Mar 2009

02 Apr 2016, 08:58

THEY QUICKLY ANSWER HELLO PETER BUT NO RESULT 4 ME

I sent in a complaint on the 24th, an answer is quickly put up on the hello peter site BUT nobody has contacted me OR switched on the data I HAVE PAID FOR !!! <br> Take OFF the charges you have just put on my bill, THIS PROBLEM IS FROM JANUARY. I expect 4 months of data allocated back to my account.<br> Your answers that you will sort this out is a LIE, as this is now 6 days later and you how you working in your office without DATA ?????

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Apr 2016, 20:38
Official
Hello Chezzie,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Kindly note that the matter has been escalated to the legal department supervisory team for assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***