They promised me a phone

7 Weeks ago, I purchased a contract phone online and for 7 weeks I have been waiting for it to be delivered at my place of employment. I did the following in trying to query on the whereabouts of the device; 1. I emailed them my query (which takes 48hrs to get a response) 2. I dialed 135 which is the worst customer care, in so doing i ended up doing a live chat with a Nigerian agent 3. I kept on doing 1 and 2 repeatedly 4. Sent a tweet to @MTNZA and there tagged MTNServices (NEVER CONTACTED ME!!)

My worry is they took all my banking details and they might debit me for a phone I have never had. I have been loyal to this company and this is how they show their gratitude I cannot wait to move to another service provider.

My advise, if you want to take up a contract take the agents numbers to spare you such disparity