They lie to customers

They called in October 2025 stating to me that they are getting lot of complaints from their customers about their packages, they are paying more for less data and minutes. So the lady said to me they have new packages for less. Currently my monthly installment is R1000.00 so it will go down to R799.99 monthly. She assured me that nothing is going to change, my tearm will also stay the same because my last payment should be this year in April. Tell me why my services have been suspended and when I go to Mtn branch they telling me about an outstanding amount on my account of R1200.00 they are now telling me about the amendment that were made through the call, so I was told that my monthly payment will go down to R799.99 but instead it went up double the amount I'm currently paying. So in other words I'm now paying extra R1000.00 on top of the R1000.00 that I'm currently paying just for extra 75 minutes and extra 1G. Mtn is a ****, how can their consultant sell to us something that is not true? How can they say the purpose of their call was to reduce my installment and top up data and minutes while they know very well that I will be paying double. I am not happy at all. Now I'm owing Mtn while I never skipped any payment. Mtn is *****ing from customers and this is not right